Cuscus is good stuff. It’s tasty, especially with Mediteranean spices.
Alienware PC might not be that good. More a personal single experience thing, but my sister got a PC from them on her birthday from her husband. Now, normally he’d spec out the PC himself but things have been a bit busy and he no doubt figured that for that price, they’d have decent support service, right?
Eh, not so much. Apparently there’s a problem with the motherboard and their first knee jerk reaction before actually having the user run tests was to blaim it on the operating system and push the user off the phone.
Now, that’s my mark for an outfit with declining service. It’s usually the first tactic after they’ve gotten away from offering up close and personal support (I work at a VAR during the day, I’ve got a clear grasp on support quality) and have started monitoring the call length to encourage their phone ops to kick calls through as quick as possible.
But c’mon. Those machines cost a huge premium. Can’t they at least give some personal support for that? Apparently not.
My sister had the company’s in house technician call (after being insulted by the phone support tech inquiring as to why someone who “didn’t know what they were doing would buy the machine”). It was determined that there’s a faulty motherboard. Which is where the conversation started, only Alienware’s support person didn’t believe her.
So still waiting to see the results on this one. But that’s one more company I’ll never recommend based on crappy personal experience. Having to pay someone to call in and browbeat support into accepting that there’s a problem with hardware’s a horrible experience.
Thinking back on it the only company in recent memory that had outstanding tech support (box maker, not equipment maker) was Gateway. They actually came through for a customer with some parts and a way to fix an issue on one of their servers, and were polite on the phone.
